1. Information We Collect

Information you provide

When you create an account, purchase a puzzle, subscribe to our email list, or contact us, we collect information including your name, email address, billing information, and any message content you send us.

Information collected automatically

When you visit our Services we may automatically collect:

• Device and browser information (type, operating system, screen size)
• IP address and approximate location
• Pages viewed, time spent, and referral source
• Cookies and similar tracking identifiers (see Section 4)

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and deliver our puzzles and related Services
• Process payments and send purchase receipts
• Send transactional emails (account confirmations, password resets, puzzle access)
• Send marketing emails about new content, offers, and updates (you may opt out at any time)
• Respond to support requests and feedback
• Measure and improve our Services, including content and user experience
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations

3. How We Share Information

We do not sell your personal information. We share information only as follows:

Service providers

We share information with trusted third parties who perform services on our behalf, including:

• Payment processors (to process your purchases securely)
• Email and marketing service providers (to deliver emails and manage our mailing list)
• Hosting and infrastructure providers
• Analytics providers
• Customer support tools

These providers only receive the information needed to perform their services and are obligated to protect it.

Legal compliance

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of our Services, users, or others.

Business transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, information may be transferred as part of that transaction, subject to the same protections described in this Policy.

4. Cookies & Tracking

We use cookies and similar technologies to remember preferences, keep you signed in, analyze site usage, and improve performance.

You can control cookies through your browser settings. Disabling cookies may limit the functionality of our Services.

We may also use third-party analytics cookies (for example, from Google Analytics) to understand how users interact with our Services.

5. Your Rights & Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Access: request a copy of the information we hold about you
• Correction: ask us to correct inaccurate or incomplete information
• Deletion: ask us to delete your personal information (subject to legal obligations)
• Portability: request your information in a machine-readable format
• Objection and restriction: object to or restrict certain types of processing
• Opt out of marketing: unsubscribe from marketing emails at any time using the link in every email

To exercise any of these rights, contact us using the details in Section 10.

California residents (CCPA/CPRA)

California residents have the right to know what personal information is collected and with whom it is shared, to request deletion, and to opt out of any sale or sharing of personal information. We do not sell personal information.

EU/UK residents (GDPR)

If you are in the European Economic Area or the United Kingdom, we process your information based on the lawful bases of performance of a contract, legitimate interests, consent, or compliance with legal obligations.

You have the right to lodge a complaint with a supervisory authority.

6. Data Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

If you believe a child has provided us with personal information, please contact us and we will delete it.

9. International Users

Our Services are operated from Canada.

If you access our Services from outside this country, your information may be transferred to, stored, and processed there. By using our Services, you consent to this transfer.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Puzzle Arsenal, operated by Mainstream Ventures
support.nicheraiders.com